The Disability Information and Resource Centre

The South Australian Health and Community Services Complaints Commissioner (HCSCC) is seeking your ideas about the redevelopment of their website. The new website aims to:

• improve your access
• provide helpful information to consumers, carers, advocates and service providers
• simplify navigation – so information is quick and easy to find
• have the capacity to add new functions – such as new ways to communicate

To find out more please read the  Information Sheet and then complete the short Website Survey.

HCSCC welcomes survey responses up until 5.00pm on Friday 7 October 2011.

The Minister for Health tabled the Health & Community Services Complaints Commissioner (HCSCC) Charter of Health and Community Services Rights in both houses of the South Australian Parliament on 8 March 2011. If no amendments are made the HCSCC Charter will become effective from 19 May 2011.

To build awareness HCSCC is developing a Charter Champions Network.

HCSCC Charter Champions will:

• play a key role in the successful promotion of the HCSCC Charter of Health and Community Services Rights
• be part of a network to build awareness about HCSCC Charter principles and rights within their group, work unit or agency
• work within their group, work unit or agency to bring the HCSCC Charter principles and rights to life.
• promote complaints resolution taking into account the HCSCC Charter principles and rights.

An HCSCC Charter Champion will have a strong commitment to upholding the rights of service users. Charter Champions will also recognise that people seeking or receiving care, and people providing care, need to work together to ensure safe, high quality services and the best possible outcomes.

For more information on the HCSCC Charter of Rights and the Charter Champions Network click here.

From July 1st a draft Health & Community Services Complaints Commissioner (HCSCC) charter has been widely distributed for consultation.

More information on the charter and how to make a submission can be found on the HCSCC website.

HCSCC is holding community consultation sessions in six regional locations across South Australia. Sessions will provide information to consumers, carers and health and community service providers about the draft Charter to encourage feedback. Consultation sessions have been scheduled in the following areas:

• Berri on Monday 26 July 2010
• Mt Gambier on Tuesday 27 July 2010
• Pt Pirie on Thursday 29 July 2010
• Pt Augusta on Thursday 29 July 2010
• Murray Bridge on Monday 2 August 2010
• Whyalla on Thursday 5 August 2010

If you would like to know more about the consultation sessions in any of these locations, or if you would like to know how to help consumers, carers or other staff to participate, please contact Lisa Firth on 08 8226 8651 or by email at Lisa.Firth@hcscc.sa.gov.au.