09 TRAINING 
CALENDAR 

PROVIDING A SERVICE 
TO PEOPLE WITH A 
MENTAL ILLNESS 

This program aims to provide introductory 
information and skill training for people who 
provide some services to people who have a 
mental illness. 

It acknowledges that these services require some 
expertise in being able to assess, provide information, 
communicate with these clients, and refer to appropriate 
services, while endeavouring to provide an accessible 
and supportive service. 

This program is designed for people who do not need to 
be experts in psychiatric treatment, but who need to 
know enough about mental illness and how if affects 
people’s lives in order to be confident and effective in 
service delivery. Participants will more confidently assist 
a person who has a mental illness. 
Half day programs will be scheduled on demand, please 
contact us for details. 

Who should attend? 

This program is well suited to anyone who provides a 
service to people with a mental illness. 

The program can also be customised to suit 
management personnel with support and supervisory 
responsibilities 

Course dates (Metro area) 

27th May 2009 – only a few places remaining 

11th August 2009 

1 DAY PROGRAM 

Content 

. 
Understanding mental illness 
. 
How can I communicate with someone who has a mental 

illness? 
. 
Who can help? 
. 
What do people with a mental illness need? 
. 
What barriers do people experience? 
. 
What can I do? 

Learning Outcomes 

. 
Describe the major mental illnesses, the history of treatment 
and stigma and how these impact on people’s lives 
. 
Implement effective communication skills in working with 
clients who have a mental illness 
. 
Name what is needed by people with mental illness seeking 
assistance 
. 
Identify key parts of the service system who can assist 
. 
Apply the essential strategies for effective service delivery 

˝ DAY PROGRAM 

Content 

. 
Understanding mental illness 
. 
How can I communicate with someone who has a mental 

illness? 
. 
Who can help? 
. 
What do people with a mental illness need? 
. 
What barriers do people experience? 
. 
What can I do? 

Learning Outcomes 

. 
Describe mental illness and its disabling impact on a person’s 

life 
. 
Confidently assist a person who has a psychiatric disability 
. 
Apply valuable information to help reduce the stigma of 

mental illness in our community 

Course costs 

Members – full day $100, half day $50 
Non-Members – full day $190, half day $95